Delivery & Returns

Thank you for choosing THERMPROBE! We strive to ensure your order arrives promptly and safely. Please review our delivery policy below:

  1. Shipping Times:

    • Australia: 4-8 working days.

    • New Zealand: 6-9 working days.

  2. Tracking and Insurance:

    • All orders are tracked at every stage for your convenience.

    • Each order includes free insurance coverage up to $1000 AUD.

  3. Order Processing:

    • Orders are processed within 1-2 business days from the date of purchase, excluding weekends and public holidays.

  4. Shipping Providers:

    • We partner with reputable Australian carriers to ensure reliable, trustworthy and efficient delivery of your THERMPROBE order.

  5. Delivery Notifications:

    • Once your order is shipped, you will receive a confirmation email with information to monitor the status of your delivery.

  6. International Shipping:

    • For international orders outside Australia and New Zealand, please contact our customer service for specific shipping timelines and rates.

  7. Delivery Address:

    • Please ensure the accuracy of your shipping address during checkout. 

 

 

At THERMPROBE, we want you to be completely satisfied with your purchase. Please review our returns policy below for more information:

  1. Return Period:

    • You may return your purchase within 30 days from the date of receipt.

  2. Condition of Returns:

    • Items must be unused, undamaged, and in their original packaging to be eligible for a return.

  3. Return Process:

    • Before returning any item, please contact our customer service team to initiate the return process.

    • Once approved, you will receive instructions on how to return the item.

  4. Return Shipping:

    • The cost of return shipping is the responsibility of the customer, unless the return is due to our error or a defective product.

  5. Refund or Exchange:

    • Upon receiving the returned item and verifying its condition, we will process a refund to your original method of payment.

    • If you prefer an exchange, please let us know during the return process.

  6. Exceptions:

    • Personalized or custom-made items may not be eligible for return unless they are defective or there was an error in customization.

  7. Damaged or Defective Items:

    • If your item arrives damaged or defective, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

  8. Refund Timing:

    • Refunds are typically processed within 1-3 days after we receive the returned item.

If you have any questions or require further assistance regarding our delivery policy, feel free to contact our customer service team. Thank you for choosing THERMPROBE for your meat beating needs!